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  1.  

    I have noticed that the stats have stopped for ALL my banner adverts on the website, nothing has been changed on the ad manager, what can I do to fix this, as currently my customers are receiving no stats which is not good. They are receiving the report, they say no statistics recorded.

    No stats found for this period of time.

    Many thanks

    Need help?  Quick start guide | Troubleshooting | All help topics
  2.  

    Do I need to upgrade my account, I don't think I have had a renewal reminder?

    Need help?  Quick start guide | Troubleshooting | All help topics
    • CommentAuthorSimon
    • CommentTimeOct 11th 2014
     
    Project Admin

    No need to upgrade the account (there is no time limit on anything). Check out this troubleshooting tutorial, as a first step.

    Also, I know you mentioned nothing changed, but was anything on your site changed around the time you noticed the stats stop working?

    Need help?  Quick start guide | Troubleshooting | All help topics