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  1.  

    I have just been contacted by a client who advertises on my site. She says she is no longer receiving emails regarding ad stats and is requesting her user name and password.

    1) how can I make sure she receives the emails with stat info?

    2) where can I find her password and user name info?

    Thanks!!!

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    • CommentAuthorSimon
    • CommentTimeJan 11th 2016
     
    Project Admin

    The username and password are both related to the purchase. If you go to the "Ad purchases" area and find their purchase:

    Username = email address
    Password = purchase code

    You should see a 'stats' link next to each purchase in the admin area. Sending them that link should automatically log them in as well.

    You might want to try submitting a "fake" ad yourself via the purchase form to see if you receive an email. It's unusual for emails to stop working, so it could be that they are going into the user's spam box in their email.

    Need help?  Quick start guide | Troubleshooting | All help topics