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    • CommentAuthoralexis
    • CommentTimeJun 1st 2016
     

    My advertiser got a link to the weekly stat report. Clicked the link to go to page to enter email and purchase code is already filled in for them. When they enter their email and submit, nothing happens - the email field is cleared and the message says "Please enter a valid email address and purchase code."

    I have checked and they are using the correct email and purchase code.

    Need help?  Quick start guide | Troubleshooting | All help topics
    • CommentAuthorSimon
    • CommentTimeJun 5th 2016 edited
     
    Project Admin

    The first thing just to double-check is that you have the latest version of OIO installed (v2.60)?

    If so, wuld it be possible to forward me that email, so I can have a look? (to admin[at]oiopublisher[dot]com)?

    I've just tried replicating the issue via a test install, but wasn't able to do so.

    Need help?  Quick start guide | Troubleshooting | All help topics