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OIOpub Forum » Help & Support  »   Can't Login

1 to 14 of 14

  1.  
    • CommentAuthorredwall_hp
    • CommentTimeJun 30th 2009
     

    I bought an OIO Publisher license today and installed it on my server (in standalone mode). I first tried doing it manually, being naturally mistrustful of automated web installers, and it didn't work. The install went without a hitch, except for the fact that I couldn't login to the administration.

    I deleted the files and database tables, then tried again with the web installer. No dice.

    Any idea what's going on? I'm sure I'm typing the username and password right, and it's not showing any sort of error, just coming back to the login screen every time.

    • CommentAuthorHorrorUK
    • CommentTimeJun 30th 2009
     

    When you first went to /oiopub-direct/ did you fill in the info for the new installation?

    • CommentAuthorredwall_hp
    • CommentTimeJun 30th 2009
     

    Yes. I checked the database, and the tables are all there with the proper information in the fields, as far as I can tell. The row for the admin user contains a serialized array with the username I entered and a hashed password.

    • CommentAuthorHorrorUK
    • CommentTimeJun 30th 2009
     

    Have you tried clicking the 'forgotten password' link? That may solve the problem.

    • CommentAuthorredwall_hp
    • CommentTimeJun 30th 2009 edited
     

    Tried it already. THe password reset, but it still won't log in.

    • CommentAuthorredwall_hp
    • CommentTimeJun 30th 2009
     

    I just cleared my cookies and hard-refreshed the page. It seems to be working now.

    • CommentAuthorSimon
    • CommentTimeJun 30th 2009
     
    Project Admin

    Glad you got it sorted. Let me know if you have any re-occurrences.

    Links:  Tutorials | Troubleshooting | Bug Tracker
  8.  

    Yep, it did it again today. Clearing the cookies and force-refreshing fixed it again though. Interestingly, if I switch from Firefox over to Safari it works perfectly.

    • CommentAuthorSimon
    • CommentTimeJul 1st 2009
     
    Project Admin

    Do you have access to another computer to try it on another installation of FireFox? I use FF for most of the OIO development, so it's surprising that it would fail in that browser.

    Links:  Tutorials | Troubleshooting | Bug Tracker
  10.  

    I am having this same issue. When I try to log in to the page it just blinks and that's it, but when the password is incorrect it will tell me that!

    Installed on my own- didn't work.
    Installed using web server twice- doesn't work.
    Tried resetting password- doesn't work.

    I've cleared the cache and the cookies. Turned my browser off and restarted it. Nothing. :( I've tried it on both Firefox and Safari and neither are working. I am using a Mac, and don't have access to a PC to see if it's working on there.

    I did recieve an error and did this: open the OIO "index.php" file and change $oiopub_set->csrf = true; to $oiopub_set->csrf = false;

    Does that have anything to do with it?

    Please help!

    • CommentAuthorSimon
    • CommentTime1 day ago
     
    Project Admin

    It sounds like it could a php session related issue. The link below provides a simple test you can run to see if sessions are working correctly:

    >> http://forum.oiopublisher.com/discussion/751/oio-and-nginx-problem/#Item_6

    If you could run that test and let me know the results, we can go from there.

    Links:  Tutorials | Troubleshooting | Bug Tracker
  12.  

    This is what it tells me:

    Refresh the page now.

    If sessions are working correctly, you'll see the word success printed, otherwise you'll see this message again.

    • CommentAuthorSimon
    • CommentTime1 day ago edited
     
    Project Admin

    Definitely a problem with sessions then...

    If you want to send me over some FTP login details via the contact form, I can have a quick look to see if there's anything that can be done. Otherwise you'll need to contact your web host about php sessions.

    Links:  Tutorials | Troubleshooting | Bug Tracker
    • CommentAuthorSimon
    • CommentTime1 day ago edited
     
    Project Admin

    For anyone else who experiences a similar problem, please download the test script and follow the instructions.

    Chances are that your web host haa mis-configured php's "sessions" feature in some way (as in this case), which is required by OIO to save admin data etc. If the test fails, you'll be given instructions to contact your web host about the issue.

    Links:  Tutorials | Troubleshooting | Bug Tracker

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